Who has the WORST Customer Service?


2,8 mil. pregleda4 400

    Samsung vs OnePlus, Huawei, Xiaomi, Blackberry, OPPO, Vivo, Apple. Let's see which tech company has the best and worst Customer Support!
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    Disclaimer: All the faces of people used in this video to represent employees are purely stock footage and picked randomly based on apparent gender.

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    Datum objavljivanja: Prije 3 mjeseci


    1. Mrwhosetheboss

      Has anyone had any particularly good / bad experiences with Tech Customer Service? I'd love to know! 😁 To see one of the worst Tech Scams in existence: hraero.info/contact/2KODxoJ4k9Ok0pE/video To learn all about Crypto for a complete beginner: hraero.info/contact/05GCyKxvsqmnpqo/video

      1. ASNA NAVAS


      2. ProtoRetro

        Apple. 27" iMac The issue? Hardware Failure. Specifically the HDD. Was on support constantly for 4 DAYS and They didn't even help. I myself found what the issue was. I spent HOURS on hold and constantly got redirected. I ended up speaking with 11 people, as I was transferred and picked up from person to person. It WAS (and still is) APPALLING, not to mention, the iMac in question was 9 years old at this point and they had the purchase info. Even still it had in the previous 6 months, a Display Failure, and was repaired by Apple. Just knowing the age alone would have been enough to realise that there is a reasonable chance a component has failed. Knowing that 6 months prior the SAME iMac had gone into service to replace a failed display, Coupled with the issues I was describing in great detail SHOULD have allowed SOMEONE to realise or at least note the possibility of a Hardware Failure.

      3. Precious Chuks

        😂😂😂.... Why are you like this?! "I am never going to say Goodbye tho"

      4. Joe Marie Bigtas

        I can tell the one u called from xiaomi services is a filipina. Her accent tells it all

      5. Cédric

        samsung is the best and apple the worst '

    2. Giri Ara

      I seen all mobile brand ad before the video starts

    3. kek seze

      In Germany, the Samsung Customer Service is way better so just go to Germany lol

    4. sneha jain

      This might be one of the most important video on your channel.

    5. Ale D.B.

      Nokia has one of the worst and best consumer service in my opinion. Best because they use an instant message system, and sometimes it's automatized, sometimes you chat with a human, but you get a response right away. Worst, because in the end, all they say to you is to do some resets, cancel some cache and, if that wasn't enough, to send the phone in a repair centre. And their repair centers almost all the times (in my experience) don't think that your issue is covered by the damned insurance, so they'll tell you "pay for the repair or get the phone back, unrepaired". The first time I paid to replace a thing that was already broken when i first bought the phone. The second time, I was sick of being scammed, luckily amazon understood the situation and is giving me the money for the phone back. Now I'm looking for a new phone, probably a Oneplus or a Xiaomi.

    6. pablo jams

      Customer service is definitely a mixed bag. Fairly enough, most CS agents are going to assume that people know to charge their phone daily or when it starts to die. That being said, credit to those agents who despite knowing such an obvious bit of knowledge won’t usually solve the problem, gave that advice anyway. They’re used to people having legitimately dysfunctional phones diagnosed over the phone, but being able to understand someone just doesn’t know they have to charge their phone daily is invaluable customer service.

    7. josh

      isnt the oppo hold music alcohol free by twice?!

    8. Random Channel


    9. William Lane

      I used to see my brother watch this and I said he was weird and these these vids were NOT entertaining but this one looked interesting and I realise I was SO WRONG they are so fun!!

      1. William Lane

        And funny

    10. Paul Ashikanen

      Blackberry service and Samsung service is the worst customer service ever.

    11. Tom de Castro

      Of course you had to rickroll the oneplus guy 😂

    12. ASNA NAVAS

      at the first of the video when you [ Arun ] start calling samsung it is soo funny 🤣🤣🤣🤣🤣🤣🤣🤣🤣 at the last also your lagh it is look love it

    13. Universal Arena

      6:31 Why... Is... He... Rick 😂😂

    14. NoSanaNoLife

      6:22 uh twice’s alcohol free??!

    15. Levn Ozy

      Can you Do a Video about The Samsung Galaxy A12

    16. DarkPro

      Actualy i understand why theyre not dolving quickly, like of course they know everyone knows how to vhatge a phone

    17. DarkPro

      Idk why but this 2:43 made me laugh 😂

    18. jayden shibu

      for appple , from the uae , the customer support is the best! , they answer quick and they solve anyproblem within 30 minutes of calling them , so I think its different for every country

    19. Haze7 Eyes

      I just had a problem with my screen going black and it wasn't related to charging. I think some phones are having issues.

    20. Anonymous gamer

      I like how arun calls samsung company with an iphone lol

    21. The Awesome Gamer

      oppo has the best fold music

    22. Artworks byTinghy

      1:57 Mrwhosetheucle lol🤣

    23. Raj Kumar

      Nothing wrong with BB service at all. It's a good idea to filter daft/prank calls. That's how you make a service efficient or else their associates would be spending their time on the wrong calls. IMEI numbers are available also on the boxes and purchase receipts. It's only fair to ask for it as it also helps them in pulling your device details.

    24. Sivanarayan Prasanth

      Passion Fruit has the best custumer service

    25. Herman Tarihoran

      xiaomi the best

    26. Bigbang Evolution

      Ever tried calling Google for support with Pixel?

    27. Baby Boy MJ

      The customer service in Samsung and Xiaomi sound like from the Philippines 👍

    28. LightEar

      Funniest Tech HRaeror!

    29. Amit Mirashi

      I can't take my eyes off from that vivo customer care girl😂

    30. Azushi GamingYT

      imagine the person who talk to him in customer service watched that video 😂😂😂

    31. mooode841

      10:31 Cringe Lol

    32. Santi

      Apple's try is impressive

    33. Nirav Parmar

      Apple doesn't deserve 2.5 starts

    34. poonam bansal

      The funny thing was that he was calling every company with an iphone🤣🤣🤣🤣🤣

    35. Vivek Paspunoori

      Bro the video is funny but y r u changing the characters 🤣🤣🤧🤧🤣🤣to talk with the customer care, u don't show your face na😂😂

    36. Maanye Patel

      This is my favourite mrwhosetheboss video

    37. AlphxsOmegxs

      Samsung has terrible service, recently I bought a cyclone Samsung robot vacuum and after about three months of use the brush inside was destroyed from normal usage, keep in mind that this robot was not cheap it costed about three $500. Anyways I did the normal thing and went online and had an absolute terrible time finding a cyclone brush. Once I did find one I ordered it just to find out three weeks later when it arrived it was the incorrect size and was meant for the extremely expensive version of my robot. Then after that I was extremely upset so I called Samsung customer support and asked where to find the correct brush and I told them my exact robot model number which was not included anywhere on the cyclone brush I found. They then proceeded to tell me that they did not make the brushes anymore for the $500 robot vacuum that you can still buy but cannot get the brush. To me this is absolutely ridiculous because why would you spend $500 on a robot just to find out after two months the robot is completely useless because the brush cannot be replaced. And the customer representative was very inexperienced in my opinion. Then after all of this they had the nerve to tell me they had a deal on a more expensive version of the same exact robot I had and that I could buy it but why would I go and spend money on a robot again with the same exact issue just to find out I can’t have it fixed again. After this experience I will never buy any products from Samsung again absolutely terrible customer support.

    38. Adnan Timbo

      I notice that the customer service gets better or worse with respect to the initial person answering the call. I don’t really think Apple deserves anything more than half a star though. But it was a good video.

    39. Not Aunt Arctic

      I haven’t even finished watching this video, and I can tell you right now that Discord has the absolute WORST customer service.

    40. Studio Evision

      Most of the customer reps sound like Filipinos :)

    41. Alirehaxyoutube

      Passionfruit ceo calling apple to tell them how they are taking over with we she you me

    42. AYUSH TV

      you are great you do miracles so great there is no one else like you

    43. Karthik Kumar 7 A

      Wow Another person who loves Pokémon 👍🏻🎉 So happy 🎉 4:36

    44. LittleIshninja

      We need more mrwhosetheunkle. 🤣🤣🤣

    45. Léa Dayco

      Putting a Chinese woman’s face on a Filipino customer rep? Automatic 1 star lol

    46. balamadras

      In my experience apple customer service has good quality. but given the company reputation and huge volume of customers they have to go through the process. it may take some time to solve the problem and I have a feeling they are doing it for a purpose.

    47. Laggy2009 YT

      Xiaomi User Here

    48. Joe Tom

      Well BIG MISTAKE using Iphone to call samsung....

    49. Mili Rblx

      My man professionally acting like a boomer to a customer service.

    50. Cirava Hermod

      the customer support: wow someone really doesnt know how to charge their phone. meanwhile arun: just vibin' as rick astley and ash ketchum

    51. K A R A M E L L I

      When I called apple they helped and that was a real person they were really helpgul.

    52. Amelia Ebert

      i genuinely wonder how often call centers have to explain to customers how to charge a phone

    53. shah azwan

      Huawei customer services always superb and fast even you has 4 years old phone...my friend has p30 pro and had lenses issue.. after he call them he went to huawei center to repaired it and guess what they replaced all off things in that phone and put everything new like the chip, battery even new back body for free ..he just paid for that lenses

    54. Veyron Sir

      Maybe samsung ended the call bcs you ask a silly question

    55. Rafan

      Say costumer care numbers

    56. Antitheus

      I have the same phone which Arun used in this video thumbnail. Redmi note 10 pro

    57. Joe Marie Bigtas

      Huawei mobile services volunteered to get in contact with me asking what is my usage experience regarding the Huawei phone i purchased 10 months agos.

    58. hugokatz

      I've been so badly mistreated by Apple, I can't imagine a worst customer service experience.

    59. متع عقلك

      Apple employee: take care now HRaeror: Im not gonna say goodbye though Apple employee: say that again(chickle) :D HRaeror: 😶. I think he scared cuz he is using iPhone xD

    60. Wyatt Ross


    61. Timo Frey

      the guy from oneplus sounds like the driving instructor of samir

    62. KrystaelxMeht

      This is just dumb. Why would they assume that you were so dumb that you don’t know a phone can’t last 3 years. We can actually take some of the lower scores as higher scores as they are taking you seriously rather than assuming you’re a god damn moron.


      Click below!!! never gonna give you up never gonna let you down never gonna run around and desert you never gonna tell a lie never gonna say goodbye never gonna run around and desert you we've known each other for so long you know the rules and so do i YOU JUST GOT RICKROLLED BY A COMMENT LOL

    64. Rishab3111

      i was laughing like crazy will wathing this video lol

    65. Meme World

      I had phone that really went black after I unplugged it

    66. Robby Robby

      Why do I feel like I've been Rick Rolled without actually being rick Rolled 🤣

    67. TechBoy

      Omg his face on the thumbnail is just- 😍 wow!

    68. Saad Nisar

      Samsung used to fix problems as soon as possible, my samsung was incompatible with Samsung Music, i emailed them, and they responded within 5minutes!! And told me to reset my device and this method worked! ❤️

    69. Created Shocked

      The tragedy is their languages. Most of their people are different than companies want to have. Like in Apple there are some Hindi people with no clean English, not even near to English. Many of weird accents and it kills everything in every customer service.

    70. Nimesh Ekanayake

      Well, that's mobile customer service. Try calling Dialog ISP, Sri Lanka. You'll never get an agent or get the problem solved 😂😂😂

    71. Ns__Husain

      Motorola,,And Samsung LoL

    72. Tristin Kurtz

      not about hardware but I cant tell you as an "electronic store" employee I constantly have to call tmobile and they are the absolute worst carrier to deal with all the others i have to call are fine

    73. Oliver Mau

      The CS for xiaomi is from the Philippines... Filipinos is the most friendly and somehow more helpful... Thats why we have a lot of outsourcing here for international companies.

    74. DomzTS

      I spent 11 hours once I got my IPhone 13 mini at the Apple Store/Over the phone Tech Support trying to get a simple SIM card to work. Needless to say, I have a strong distaste for Apple’s customer service help

    75. Balderino Kripperino

      Honestly if I was given that question I'd be confused a bit too, like I can't fathom someone not knowing how a charger works so I'd give them the benefit of the doubt and assume it's something a bit more serious. I don't really understand this one, it seems more of a kids prank call.

    76. sharpie fatah

      It's so obvious , this video is bombarded with Vivo ad

    77. Josie Mae

      Why do I feel like the Customer Service lady of Xiaomi is a Filipino? hehe

    78. El Chelaila

      The question that you ask its so stupid to answer

    79. Pew

      apple: please bring your phone to our support center, we just want to scam from you another 200$ thats it.. i prefer xiaomi service..

    80. Muniba Shakeel

      He always finds a way to rick roll us

    81. John Mark

      the xiaomi girl sounds like a filipino

    82. Aswin Das

      The care services of apple,just like - "what the hekkk " say that again bro 😂😂

    83. Cracked Pros

      such a savage calling sumsung help service using an iphone XD

    84. schierke's bar

      I reckon this is a biased test. Sometimes you get smart fellas on the call, the other times not so much. And tbh the whole premise is better suited for a prank call. A better test will be to present a more common problem - broken phone, not satisfied, I just purchased new phone but it has scratches, etc. I have to concur Samsung customer service sucks tho.

    85. parmis mm

      Lmao oppo had alcohol-free by twice as the hold tone-

    86. Brad Hall

      I worked for Samsung customer support and we would get in trouble for actually trying to help the customer and if I try to trouble shoot they’d ask me to transfer. In training they say it’s all about getting you off the phone

    87. King Louis the Trillionaire

      2:58 RICK ROLL!!

    88. Parash Raj Bajracharya

      Huawei 🔥

    89. Reming2n Ph

      Hearing those voices from Samsung and Xiaomi I can tell that they are from Philippines. HAHAHAH those English accent tho. Very familiar. HAHAHA

    90. poopoo piss boy

      6:22 alcohol free!?!?!

    91. Graylen Morgan

      This is pretty funny

    92. Gary Insell

      I think while a worthy exercise, the vast majority will call their service providers customer service for help as it's very likely they supplied the phone.

    93. Shahrin Aziz

      Its chewsday innit?😂

    94. Pierre Weee

      Ok , so ....Blackberry is deaddd. Or broke💷💶

    95. nixednamode

      So many of them were Indians, I could guess from the accents.

    96. Pierre Weee

      The Mustache got me🤣😂😂

    97. Enderfan 45

      Why did you gave Apple 2.5 Stars. Its like the same what vivo was doing and you gave vivo less than the half of the stars you gave Apple, not really fair though.

    98. J Ryan

      They all contract out to the same call centres. It's mostly dependent on the competency of who you get put through to. None of them really have better or worse customer support as it's all the same customer support. btw, the trick to (hopefully) get put through to someone when dealing with an automated system is simply to speak the word "agent".

    99. CoD CLIPS

      huh??? What the difference between the Apple and Viva call??? they came to be the same LOOL, even the vivo was probably better. So how did Apple get 1.5 stars higher LOL. Simp to Apple